12/20/2023 0 Comments 2nd shift scheduleIncumbents function in a stressful, fast paced environment and work shifts are specified by department need and management direction.Public Safety Telecommunicators must be willing to work in a 24/7 operation. The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24/7/365 basis.PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.Constant mental alertness and attention to detail required while setting priorities and following up on assignments Read, understand, and clearly speak English constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.Monitoring hardware and/or software such as signal receivers, alarm monitoring software Security and Fire hardware, CCTV, burglar, or fire panels Emergency Response protocols and processes (public and private). License/Registration/Certification Required:Īssociation of Public-Safety Communications Officials International (APCO) specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.ġ year responding to alarms such as burglar, fire, etc. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.Keeps informed of organizational and departmental policies and procedures.Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle. Maintains central database information to facilitate efficient operations and continuously update organizational data. Communicates effectively in routine, urgent, and emergency situations.Prioritizes calls and dispatches Public Safety personnel and/or others. Follows established procedures to determine the severity and validity of the call or alarm. Questions callers to determine their location and the nature of their problem. Receives emergency and non-emergency calls from team members, public, Public Safety/Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems. Responds to Security, Fire, and Safety service requests, incidents, and alarms.Maintains automated logs of Public Safety/Security staff communications and activity. Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems. Maintains status and locations of on-duty Public Safety/Security personnel. Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity. Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources). Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
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